Members-only Customer Care

As a valued Family Secure(SM) member, you have access to our members-only, toll-free Customer Care Center. Representatives are there 7 days a week to assist you with questions about your membership or credit products.

If you're looking for a quick answer to a question, please visit our FAQ section.

Contact us toll-free at: 1-888-276-0529
For your convenience, our Customer Care center is open Monday-Friday from 6 a.m. to 6 p.m., Saturday-Sunday 8 a.m. to 5 p.m. Pacific Time.

Send us an email to

To protect your privacy and security, please do not include your Social Security number or personal account numbers in your email or postal mail communications.

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